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White Label Phone and Email Support

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Company Info - Cartika Value Added Services

Free up your staff resources by enlisting the professional support of Cartika's own 24x7 support staff.  

Cartika's White Label Reseller Hosting Support solution is available as an add-on service to all customers utilizing the following HSphere based managed solutions:

Private Label End User Support

  1. Email/Ticket Support answered from the provided e-mail address and is completely private labeled to your company
  2. Your phones will announce your company name to your clients and our staff will answer as a representative of your company
  3. Utilize your existing toll-free support number and simply forward to the phone number we have allocated on our system for your company or we can provide you a toll-free number if required
  4. Platinum Level Support - No outsourced agents and no third parties.  All of our support staff are in-house representatives
  5. 100% automated system including account provisioning, invoicing, payments, etc.  Simply add your merchant gateway and/or paypal address and or email invoices for those customers paying by check

Pricing

1) $299 One Time Set Up (includes provisioning your company on our phone system, professional voice recording for your company greeting on our phone system, setting up your unique phone number on our system, setting up and configuring your support email address in our helpdesk)

2) $2/account/month for support  (Must be Purchased in Blocks of 100 Accounts)

3) Telephone and Helpdesk Ticket/Email Support 24x7

4) Price includes VoIP line to be used for incoming calls and for outgoing calls by our staff to your clients as required

5) A toll-free line can be provided at $5 month + $0.06/min for calls from anywhere in North America.  Alternatively, you can forward your existing toll-free line to our system (alternatively, you can use your own toll free number and simply forward it to the number we provide you)